Customer Relations Executive

We have an excellent new opportunity for a Customer Relations Executive to help support the delivery of a responsive complaint handling service to customers and business partners.

This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting findings and corrective actions through the appropriate channels. The successful candidate can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.

It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within the business, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.

We are keen to hear from candidates with previous complaints handling experience and can demonstrate excellent customer care skills. Effective communication skills are key for this role, and the ideal candidate will have the ability to communicate articulately in both written and verbal form.

In addition, the ideal candidate will be able to demonstrate:

• An understanding and ability to interpret and apply the FCA complaint handling rules;
• Dedication to providing a great customer experience by being a role model for the DAS Service Excellence framework and demonstrating this in your response to managing complaints; and
• The ability to be resilient, and balance quality of output with pace by managing time efficiently.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• A choice of either European Motor Assistance or Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme 
• A comprehensive wellbeing programme including free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

DAS has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by ARAG Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.