Claims Team Leader

DAS UK Group, a market-leading insurance and legal services provider, has a new opportunity for a Claims Team Leader to oversee the day to day operational performance of our Contracts Team in Bristol.

Ensuring the customer is at the heart of what we do, you will assist the team to provide a legal expenses claims handling service. You will be a champion for customer service and have had previous experience of managing a team.

This is a great opportunity to demonstrate your leadership skills, supporting and developing your team to progress and develop their careers but also to achieve targets, SLAs and deliver against initiatives. You’ll work with your team and other areas of the business (for example, the Customer Experience and Insights Team) to support our Claims Handlers to exceed in their role, ensuring excellent customer service and proactive, early resolution of complaints. 

and who can be proactive in initiating and managing change. You’ll have access to a wide array of management information and data including customer service feedback which will help you to drive change and continuous improvement for the business.

Whilst technical knowledge or previous experience of working in a similar role would be advantageous, it is not a perquisite of the role. What is more important to us is your experience in managing and motivating a team. You will be provided with continual support and training to assist with any technical knowledge.

As a Claims Team Leader you will have the opportunity to work with a variety of people at varying levels across the business. Excellent communication skills and an ability to motivate your team is therefore an important part of this role.

In return for your commitment, you will have the opportunity to join a friendly, supportive environment. We offer genuine flexible working opportunities and an array of benefits including:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Inclusion in our Health Cash plan
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

DAS UK Group has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by ARAG Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.