Business Support

AS UK Group are looking for a Business Support Administrator our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners. We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focussed on developing one another.

The successful candidate will look to provide excellent customer service and administration support to the business. In this role, you can expect to:

• Provide administrative assistance to the department to ensure work is processed to the appropriate quality standard in a timely manner as and when required.
• Ensure all communication with our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remain sensitive and empathic to the customers, suppliers and businesses partner’s needs.
• Correspond with customers via telephone and email efficiently

We are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change and you'll also be able to demonstrate empathy whilst remaining resilient. Previous experience working within an office environment is not a pre-requisite, and we would welcome applicants who are at the beginning of their careers but it would be highly advantageous to have some experience in a customer facing role.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work.  In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

• 25 days holiday with the option to buy up to a further 5 days
• Competitive salary
• Company pension scheme with the option to increase contributions
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
• Progressive career pathway and development opportunities

Our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.

DAS UK Group has been helping businesses and individuals get access to justice for over 40 years. Our businesses include a legal expenses insurance company and a law firm.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by ARAG Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, creating good customer outcomes is at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.