Business Support

ARAG Group are looking for a Business Support Administrator to join our friendly and supportive Claims Department in our Bedwas office. Our Claims Department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for providing an excellent service to our customers and business partners. We offer the opportunity of flexible working, with most of our colleagues working from home at least part of the week, and enjoy the comprehensive benefits package we have to offer. The team culture is supportive and focussed on developing one another.

The successful candidate will look to provide excellent customer service and administration support to the business. In this role, you can expect to:

• Provide administrative assistance to the department to ensure work is processed to the appropriate quality standard in a timely manner as and when required.
• Ensure all communication with our customers, colleagues, suppliers or regulatory stakeholders is dealt with in a clear, concise and honest manner whilst ensuring that it remain sensitive and empathic to the customers, suppliers and businesses partner’s needs.
• Correspond with customers via telephone and email efficiently

We are keen to hear from candidates that have the ability to communicate at all levels and build relationships with customers, business partners and colleagues. Ideally, you will work well under pressure and adapt to change. Previous experience working within an office environment is highly desirable, with a good knowledge of Microsoft Office and data entry skills.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work.  In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

• 25 days holiday with the option to buy up to a further 5 days
• Competitive salary
• Company pension scheme with the option to increase contributions
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
• Progressive career pathway and development opportunities

Our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.