Product Governance Manager

We have an excellent opportunity for a Product Governance Manager to come join us on a permanent full-time basis working in central Bristol offering a thorough understanding of Product Governance requirements and how to operationalise them.

As part of our Product Development & Governance team, you will support the Head of Product Governance in supporting the businesses regulatory adherence and ensuring that we adherence to PROD rules and the application of the Consumer Duty and delivery of key processes and procedures to achieve the requirements of regulations.

Working with the wider Product Development, Sales and Underwriting teams this role is pivotal in overseeing and continuously improving product portfolio governance processes, ensuring adherence to regulatory standards and enhancement of the customer journey and will act as SME in supporting the business deliveries.

As Product Governance Manager, your key responsibilities will include:

• Working to promote governance, customer awareness and understanding and support our strategy of growth through utilisation, maximising customer value and continuously improving customer outcomes.
• Collaborating with cross functional teams to ensure delivery of innovative product solutions that not only meet customer and regulatory needs but also enhance the customer overall journey evaluate and enhance our offerings.
• Assessing the Product Review template and its contents supporting the Head of Product Governance to ensure our assessments templates are annually reviewed and achieve comprehensive regulatory standards.
• Supporting first line reporting, actions and monitoring of Consumer Duty outcomes as relevant to Product Governance.
• Working closely with other first and second line functions within the Consumer Duty Governance framework to develop action plans for continuous improvement of Consumer Duty outcomes.
• Supporting / undertaking delivery of activities linked to the Consumer Duty, Value Measures and Fair Value Assessments.
• Analyse industry performance of DAS/ARAG results compared with peer organisations.
• Ensure compliance with company and international Group standards.

This position offers an opportunity to be part of a dynamic team committed to excellence and innovation in product governance. If you are resilient, competent, and able to thrive in a fast-paced environment while maintaining accuracy and logical thinking, we invite you to apply and contribute to our mission of enhancing customer journeys through compliant product offerings. You will also have:

• A proven understanding of insurance product/proposition/service domain and development. Along with an understanding of customer needs, and market trends.
• Knowledge and proven understanding of FCA regulations including but not limited to the PROD Handbook and Consumer Duty
• Knowledge of operational, technical, reputational, and regulatory risks
• The ability to influence and communicate with confidence at all levels of internal and external stakeholders.
• To be collaborative and able to work with others to set strategic goals, resolve problems and make decisions to enhance the effectiveness of the business.
• Success at developing and managing internal and external stakeholders to build effective working relationships.
• Ability to analyse data and aid informed decision making.
• Ability to prioritise tasks and manage workload effectively.
• Understanding of being able to think customer and apply this practically in work tasks. 

In return for your commitment we will offer you generous remuneration and a benefits package to include:  

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme 
• A comprehensive wellbeing programme including an employee Health Cash Plan
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
 
 
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.