Business Support Administrator

Location:
Bristol
29 Jan 2021
Vacancy Type:
Fixed Term Contract
Department:
Customer & Legal Solutions
About The Role

We have an exciting 12-month fixed term contract opportunity to join our Personal Injury department as a Business Support Administrator.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. By giving you every opportunity to develop yourself professionally and personally, we pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you!

As a Business Support Administrator you can expect to:

  • Provide administrative assistance to the Personal Injury (PI) department and to those teams supported by the Claims Support Team;
  • Carry out PI claims allocation to fee earners in the Personal Injury department and claims capture function;
  • Provide front desk/reception duties including taking telephone calls for all departments via the main switchboard and carry out general administrative duties for the department;
  • Process new MOJ Portal cases (motor and non-motor), setting them up on the case management system, contacting clients to obtain all outstanding information and seeking their authority to act;
  • Contact clients, third party insurers, solicitors, insurers and DAS (the legal expenses insurer);
  • Answer any client queries or refer them, when appropriate, to the right person;
  • Maintain accurate and up to date records and ensuring that data is input correctly onto the case management system;
  • Ensure that all incoming claims mailboxes are properly administered;
  • Send out complete and appropriate Client Care packs at the start of a claim;
  • Attend to the closure and archiving of files on successfully completed cases; and
  • Ensure that detailed notes are recorded of all telephone conversations and that the relevant fee earner or team leader is notified;

     

In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package, including:

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips.
About You
  • We are ideally looking for applicants who can demonstrate:

  • Ideally, at least 6 months’ experience working within the administrative function of an organisation, preferably a law firm or a year of customer service experience;
  • Excellent organisation skills with a good and confident telephone matter;
  • Good attention to detail;
  • An ability to meet and achieve deadlines and to work within tight timescales; and
  • Good typing skills, with the ability to comply with case management procedures.
About The Company
DAS Law is part of the DAS UK Group, which in turn forms part of the Ergo Group. We are therefore part of the world’s largest insurance group. Previously existing as a standalone law firm (CW Law) DAS Law was acquired by DAS UK Group in 2013 and is a key part of the Group’s strategy, forecast to provide year on year profitable growth within our 10 year strategy, which was agreed and commenced in 2016.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases into the following teams that currently exist;

  • Personal Injury

  • Litigation & Dispute Management

  • Employment

  • Business & Commercial

Whilst this will remain a key part of our ongoing strategy, with the full support of our shareholders we have big ambitions to grow DAS Law as an independent income generating law firm and a major player in the legal market. We will do this by building on our existing relationships and reputation to grow new and sustainable income revenue streams that will allow us to expand the services we offer our customers.

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.