Service Delivery Engineer

Vacancy Type:
About The Role

We are looking for an experienced and inquisitive Service Delivery Engineer to join our IT Operations department in central Bristol to support the delivery of a stable and compliant service to end-users and selected business partners. The Service Delivery Engineer will work with colleagues in the Service Delivery team to manage incidents and service requests logged through our Core ITSM (IT Service Management Solution).

This role is a mixture of 1st Line and 2nd Line support, working on a Monday to Friday rotational weekly shift pattern including 8am - 4pm, 9am - 5pm & 10am - 6pm shifts. 

As a Service Delivery Engineer you will:

  • Provide appropriate technical support for hardware, software and networks across the business
  • Work with internal colleagues and third parties in order to deliver technical services, ensuring established service levels are adhered to at all times
  • Use automation wherever possible to build or improve existing technical capabilities, driving down the rate of BAU IT operations
  • Delivery of exceptional service to all users of IT, within a structured IT environment aligned to industry standard frameworks (COBIT, ITIL, ISO27001, ISO9001)
  • Focus on solving customer’s problems, striving to continuously better understand our internal customer’s needs
  • Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or identified IT risks through the appropriate incidents and escalations process
About You

As an experienced Service Delivery Engineer you will have:

  • Experience in supporting a VMware-based Virtual Desktop Infrastructure (View, vCentre, vSphere)
  • Proven experience in supporting and maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security and remote access technologies
  • Experience with supporting a Windows 10 desktop estate
  • Highly effective communication both written and oral
  • Inquisitorial and problem solving focus to provide exceptional service delivery to all the end users
  • Ability to balance quality of output with pace by managing time effectively
  • Financial Services industry experience would be an advantage
  • Formal Windows desktop qualifications (MCSE) are desirable, together with experience of supporting a Windows 10 desktop estate
  • Working knowledge of mobile device management technologies (AirWatch), Microsoft Azure & AWS would be desirable but not essential 
About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.