Technical Claims Change Delivery Lead

Vacancy Type:
Technical Claims
About The Role

As a result of internal progression, we have a new opportunity for a Technical Claims Change Delivery Lead (known internally as an Initiative Delivery Lead) to join our Technical Claims team in Bristol. The team is part of the wider Customer and Legal Solutions area and is responsible for ensuring that DAS UK Group are making the correct technical decisions on claims and spending indemnity in the right way.

We are delivering a number of initiatives at the moment and are looking for someone to support with their delivery. This will mean working with your Technical Claims colleagues to understand the trends they are seeing and agreeing how to make positive changes to improve our technical claims performance. For example, you might look at ways to reduce claims leakage (the money we spend on claims through error or because we don’t have the right controls).

This is a great opportunity to showcase your project management skills to effectively manage change initiatives, providing regular updates to stakeholders, oversee the delivery of the change and analyse the outcomes to check it has delivered what was needed.

About You

Experience of working in, or closely within a claims environment would be an advantage but if you have the right skills this isn’t essential. We are looking for someone who can pick up an idea and run with it. Someone who is tenacious, well organised and has an eye for detail.

In addition we are looking for:

  • Experience of working in or closely alongside a change/project management/business analyst role or environment, ideally in an insurance setting;
  • An ability to demonstrate change delivery/continuous improvement/project management experience;
  • Good communications skills with the confidence to challenge, influence, negotiate and innovate peers and leaders to achieve successful business change;
  • An ability to organise and prioritise workload ensuring timely and accurate completion of work; and
  • Knowledge of FCA, PRA & SRA legal, regulatory and operational issues related to our service offering and delivery is desirable.

Whilst this is a full time position we are open to discuss flexible working options.

About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.