Claims Handler

Location:
Bristol
Vacancy Type:
Permanent
Department:
Claims
About The Role

We are looking for 2 Claims Handler's to join our market leading insurer and legal services provider at our Bristol office next to Temple Meads. Our claims department is at the heart of what we do so we are looking for individuals who have a passion for exceeding customer satisfaction whilst making timely decisions to settle claims for customers and DAS. Claims at DAS vary from commercial and personal contract disputes through to employment, clinical negligence or motor claims. As a result we need individuals who can work under pressure whilst maintaining a supportive and empathetic response to all our customers.

As a Claims Handler you will:

  • Proactively manage allocated cases against a variety of claims ensuring that these are managed in line with company and legislative requirements.
  • Consistently maintain high levels of service delivery and customer engagement whilst proactively contributing to personal, team and department KPIs and SLAs.
  • Manage the customer experience throughout the claim life-cycle efficiently whilst demonstrating empathy and compassion.
  • Provide clear, concise and accurate information to our customers, business partners and internal customers.
About You

The successful candidate will:

  • Have experience in the financial services/Insurance sector. Whilst Claims experience is desirable it is not essential as a willingness to learn is more important to us.
  • Have experience dealing with the general public and understand the importance and implications of delivering excellent customer service,
  • Have resilience and patience to deal with challenging and emotional claims whilst working under pressure.
  • You’ll have excellent telephone communication skills and the ability to communicate effectively regardless of the method of communication
  • A desire and ability to constantly look for ways we can improve our processes and practices

Working at DAS;

We believe in recruiting the best to work for us which is why we will commit to offering you a competitive and excellent reward package when starting with us which will include;

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group legal protection for all
  • Motor or Home Emergency Assistance
  • Salary sacrifice benefits including cycle to work scheme and season ticket loans
  • Optional membership of our Sports and Social club which includes discounted events such as theatre, wine tasting or shopping trips!
 
 
About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS, who are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe, hold the coveted Investor In People award, demonstrating our dedication to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.