Principal Associate

Location:
Bristol
Vacancy Type:
Fixed Term Contract
Department:
Law - Personal Injury
About The Role

We are recruiting for a Principal Associate to join our Personal Injury department at DAS Law on a 12 month Fixed Term Contract. Based in central Bristol, this is a great opportunity to join an ambitious and innovative law firm. DAS Law operates as a fully independent firm whilst enjoying the significant benefit of sitting within the Munich Re/Ergo Group, and therefore being an integral part of the world’s largest insurance group.

Working closely with the Head of Personal Injury and as a critical part of the overall DAS Law Leadership team, this role will take an operational lead on the RTA, EL/PL fixed fee regime, multi-track claims and damage-only motor claims litigation.

The role will involve the monitoring of service standards, professional compliance obligations and client care, together with operational management within the department. Whilst the role does not have a direct fee earning responsibility, the successful candidate should have experience of personal injury claims handling.

As a Principal Associate you can expect to:

  • Have line management responsibility for the Claims Support team who service the central reception line for the law firm, administrative tasks, and are the initial customer facing team for all motor claims;
  • Have operational management responsibility for the department’s graduate academy;
  • Be responsible for the department’s costs performance;
  • Consult and have responsibility for driving change to claims handling models to improve efficiencies;
  • Deal with complaints at first tier and provide an appeal function under the company’s complaints procedure;
  • Act as a referral point for resolving compliance queries and Code of Conduct issues;
  • Liaise with the firm’s Compliance Officer and take the lead on complaint audit;
  • Build strong relationships with business partners and attend quarterly review meetings as required;
  • Develop strong relationship with colleagues within DAS Legal Expenses and attend meetings to improve collaboration and efficiencies across the group;
  • Consult and play an active part in the design and implementation of policies and procedures within the wider department and wider business;
  • Build strong operational relationships with all suppliers and monitor their performance and have accountability for the financial management and reconciliation of those supplier relationships which include medical agencies, chambers and other relevant suppliers;
  • Consult and lead on a training plan for the department and have the responsibility for co-ordinating the training needs for the all teams;
  • Be accountable for the department’s induction programme and operational elements for new starters/leavers; and
  • Carry out data analysis with the ability to adapt and manipulate MI to support all team leaders.
About You
 We are looking for candidates that can demonstrate:
  • Excellent knowledge of personal injury claims and the Claims Portal, together with the best practice of running more complicated multi-track claims;
  • Effective leadership skills with the ability to engage and motivate teams to achieve collective high performance;
  • Strong technical experience in the analysis of MI, financial reporting and other reporting metrics;
  • Good technical knowledge of the claims handling process for non-personal injury claims and both FT and MT claims handling in EL/PL and motor claims;
  • A proven track record of managing people with the experience of developing individuals to achieve their full potential;
  • A proven track record of managing supplier relationships, tenders and financial reconciliation of those supplier accounts at an operational level;
  • Detailed knowledge of all regulatory issues, compliance and the Code of Conduct;
  • Excellent keyboard skills and the ability to use Microsoft Office (to include Word. Outlook, PowerPoint and Excel);
  • Excellent working knowledge of case management systems/processes; and
  • Experience and ability to analyse P&L accounts and experience of making significant efficiency savings and managing cost/budgets.
About The Company
DAS Law is part of the DAS UK Group, which in turn forms part of the Ergo Group. We are therefore part of the world’s largest insurance group. Previously existing as a standalone law firm (CW Law) DAS Law was acquired by DAS UK Group in 2013 and is a key part of the Group’s strategy, forecast to provide year on year profitable growth within our 10 year strategy, which was agreed and commenced in 2016.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases into the following teams that currently exist;

  • Personal Injury

  • Litigation & Dispute Management

  • Employment

  • Business & Commercial

Whilst this will remain a key part of our ongoing strategy, with the full support of our shareholders we have big ambitions to grow DAS Law as an independent income generating law firm and a major player in the legal market. We will do this by building on our existing relationships and reputation to grow new and sustainable income revenue streams that will allow us to expand the services we offer our customers.

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.