Telephony & Data Centre Infrastructure Engineer

Vacancy Type:
Operations & IT
About The Role

We are recruiting for a Telephony & Data Centre Infrastructure Engineer to join DAS UK Group in central Bristol on a full time, permanent basis. The Telephony & Data Centre Infrastructure (DC) Engineering team delivers a stable and compliant, cost effective and fit for purpose data centre infrastructure, upon which runs the business applications used by the DAS enterprise.

If you have a thirst for learning and passion for technology, with an enthusiasm to stay up-to-date with industry trends and advances we’d like to hear from you!

Your main tasks will include, but will not be limited to:

  • Taking technical ownership and accountability for the performance of the key technologies assigned to the role and supporting the other team members in the operation of all other technologies within the Date Centre team remit;
  • Producing infrastructure solutions for a variety of systems, including live, test and development environments;
  • Configuring, testing, documenting and maintaining virtual systems including VMware, vSphere ESXi/vCenter and Hyper-V technologies; and
  • Configuring and maintaining infrastructure maintenance and support tools including security patching, system auditing and configuration management tools.
About You

In addition, we are looking for candidates that can demonstrate:

  • Strong stakeholder management skills through both written and oral communication;
  • An inquisitorial and problem solving mind set, providing exceptional service delivery to all users within DAS;
  • Experience in supporting and maintaining relevant technologies within the Data Centre predominately involving VMware-based Virtual Server Infrastructure, Windows Active Directory, iSeries mainframe, SIP/IP Telephony Infrastructure, MPLS (WAN);
  • Excellent understanding of designing, implementing and maintaining storage solutions (SAN);
  • Experience with Windows Server 2008 and 2012, using Active Directory and other care networking technologies such as Group Policy Management, DHCP and DNS;
  • Demonstrable experience in designing, implementing and maintaining Infrastructure Automation capabilities using enterprise tools (for example any one of PowerShell, Chef, Puppet or Ansible);
  • An ability to inspire trust in relationships within the DAS UK Group and with external parties to facilitate the delivery of a stable, compliant data centre infrastructure;
  • Great troubleshooting skills and a good understanding of root cause analysis methodology;
  • Strong end to end infrastructure stack understanding;
  • Fluency in reading log files and network traces to troubleshoot complex technical issues;
  • Experience of supporting a Windows 2016 server estate;
  • Experience in supporting and maintaining an Enterprise Telephony environment including Contact Centre (Front office and back office) use cases;
  • A Working knowledge of SQL Server;
  • Working knowledge of JBoss environment;
  • Working knowledge of administering Linux-based operating systems (Red Hat family of OSes).

It is desirable but not essential for the successful candidate to have:

  • Financial services industry experience;
  • Formal VMware Training;
  • Experience of administering and supporting VDI environments (preferable based on VMWare Horizon but any platform experience is advantageous);
  • ITIL foundation certification;
  • Enterprise experience of administering all common OS environments including Microsoft, Linux, Unix-type and MacOS; and
  • Experience in administering and supporting Avaya/Verint i360 based telephony environment.
About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS who are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe hold the coveted Investor In People award, demonstrating our dedication to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.