Motor Claims Handler

Vacancy Type:
About The Role

We are recruiting for a Motor Claims Handler to join DAS UK Group, a market leading insurer and legal services provider, on a part time basis (21 hours) in our Bedwas office. The successful candidate will be required to implement the claims strategy and proactively manage a claims workload from first notification to settlement.

We know that our people are the best in the industry. The quality of our people defines the quality of the company and the standard of service we offer. The role is to implement the claims strategy, proactively manage a claims workload and make timely decisions to settle claims for customers and DAS in a fair and reasonable way.

.As a Motor Claims Handler you will be:

  • Providing a good quality customer service and ensuring claims decisions are made in a timely, fair and reasonable way;
  • responsible for consistently maintaining high levels of service delivery and customer engagement and contribute to ensure personal, team and department KPIs and SLAs are met;
  • manage the customer experience throughout the life of the claim in an efficient and cost effective way;
  • assessing claims by demonstrating an understanding of our policy wording on our products to be able to communicate any decisions;
  • appointing litigators by demonstrating an understanding of the working together document and its key principles; freedom of choice and the benefits of using our preferred firms and how the different handling models operate;
  • ensuring all communication internally and externally is clear, accurate and customer friendly, using the appropriate format and tone;
  • ensuring solicitors are instructed in accordance with our policy terms and conditions and that claims sent to solicitors are managed efficiently and effectively;
  • responsible for understanding what constitutes a complaint and act swiftly to resolve with the aim of rebuilding the customer relationship;
  • identifying when escalation is necessary and to whom, ensuring relevant information is provided to enable discussion/decision making along with suggestions/views on how to proceed;
  • understanding the principles of influencing others with some ability to use negotiation techniques; 
  • proactive in identifying situations where a decision is required to act promptly;
  • organising workloads in an effective and efficient way and keep accurate records using appropriate system and Claims processes and practices (e.g. Discus coding); and
  • ensuring any cost recovery is highlighted and establish any adverse costs liability, dealing with excess/policy contribution refunds.
About You

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently, take ownership of their work and ensure the customer is at the heart of everything we do. You will need to be agile in the way that you work and adaptable to change.

As a Motor Claims Handler you will be able to demonstrate: 

  • Experience in a claims environment and/or graduate level and/or customer facing retail environment desirable;
  • ability to communicate at all levels and on all formats in a clear, practical and informative way.
  • strong customer focus and claims handling background;
  • good customer service and an understanding of its impact;
  • strong prioritisation skills;
  • the ability to communicate at all levels and in all formats in a clear, practical and informative way;
  • the ability to deliver high quality performance against challenging KPIs and SLAs;
  • a desire to improve and take ownership of your own personal development; and
  • an aptitude to work with different computer and telephony packages
About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS who are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe hold the coveted Investor In People award, demonstrating our dedication to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.