Administration & Operations Executive

Vacancy Type:
About The Role

An Administration & Operations Executive is required to join a market leading insurer and legal services provider DAS in Dublin.

The job holder will have obtained the Minimum Competency in insurance or working towards completing their exams and a basic knowledge of the legal market. They will be expected to be customer focused and be able to work well as part of a team.

As the Administration & Operations Executive you will be:

  • Liaising with Head of Operations, Administration Team Leader and the Team in relation to all administration and operations work

  • Developing projects and manage/coordinate on a day to day basis

  • Ensuring that all company projects, managed directly or indirectly through the Project Managers, are managed according to the DAS Project Framework and ERGO Steering Manual    

  • Actively working with Senior Management in Ireland to deliver increased value to the business    

  • Making sure all reports are accurate, informative and delivered on time, especially the Risk and Audit Committee reporting and the Company Project Register

  • Resolving customer complaints

  • Working with the Operational underwriting team and helping with the and the production of MI and monthly operations reports

    About You

    As an experienced Administration & Operations Executive you will have:

    • A minimum of two years’ experience with an insurance and/or claims environment/or customer facing or service environment

    • The ability to demonstrate good customer service

    • Experience of dealing with customer complaints

    • Exceptional communicate skills at all levels and on all formats in a clear, practical and informative way

    • A passion to deliver a high quality performance

    • Have a desire to improve and take ownership of own personal development

    • Determination to work with different computer and telephony packages

    • Either obtained their Certificate of Insurance Practice (CIP) for working in insurance or have almost completed the exams.

    About The Company

    As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

    Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

    DAS who are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe hold the coveted Investor In People award, demonstrating our dedication to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

    We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career as evidenced by our Gold Investors in People (IiP) Accreditation.

    By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

    If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.

    DAS is an equal opportunities employer and welcome applications from people of all ages, ethnicities, religions or sexual orientations. DAS has been recognised as a Disability Confident Employer

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