ATE Case Handler (Fixed Term Contract)

ARAG UK have an excellent opportunity for a Case Handler to join the busy and friendly Claims Operations team on a fixed term basis.

In this varied role, the successful applicant can expect to handle ongoing claims, providing excellent customer care by ensuring that fair and just decisions are met. This is a great opportunity to showcase your ability to provide an efficient and exceptional service to our business partners and policyholders.

The Case Handler role at ARAG involves daily case management of insurance claims, which will entail a high level of customer service provision to our customers and business partners. As a result, a good standard of written and verbal communication skills is essential to help ensure good customer outcomes.  You’ll be working in a friendly and supportive team, and you can expect full training and development to help you meet your full potential.

We’re open to considering flexible working arrangements, and whilst some attendance in our Bristol office will be expected (especially during the initial training period), for the right candidate we would be relaxed about offering hybrid working arrangements.

Whilst insurance experience is not essential, we are keen to hear from candidates with the ability to demonstrate good customer service as well as managing the customer experience through the case lifecycle in an efficient and cost effective way. It’s therefore important to us that the successful candidate is able to communicate information in a clear and professional manner. Attention to detail and the ability to use a variety of telephony and computer packages are essential.

This is an excellent opportunity for a candidate who is looking for a role with opportunities for development, and are interested in expanding their skillset in a friendly and supportive environment.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package, including:

• 25 days holiday with the option to buy up to a further 5 days
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Salary sacrifice benefits including Cycle scheme
• A comprehensive wellbeing programme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips

Whilst this is a full-time position, at ARAG we support flexible working and are happy to discuss flexible working options.

 
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.