Claims Handler

DAS UK Group are looking for a Claims Handler to join our team, and we currently have great opportunities in our Bedwas, Caerphilly office. Our claims department is at the heart of our market-leading legal expenses insurance provision, and we are looking for individuals who have a passion for going the extra mile for their customers. We have bright, modern and friendly offices and we offer the opportunity of flexible working; most of our colleagues work from home at least part of the week. We offer an excellent and comprehensive benefits package, and our hours are 9-5 Monday to Friday, with no evenings or weekends. We are also open to considering compressed working hours, so please do apply if this would suit you.

You’ll use your excellent customer service skills to manage a diverse range of claims. The job involves telephone and written communications with our customers as well the solicitors and business partners we work with. We’ll offer full training and support along the way, and you will be developed through our careers pathway. The team culture is supportive and focused on developing each other.

As a Claims Handler you can expect to:

• Manage a diverse range of claims, with a focus on providing excellent customer service to our customers.
• Oversee the customer experience throughout the claim life-cycle from first point of contact to investigating evidence and making informed decisions on claims outcomes, displaying empathy and compassion throughout.
• Provide clear, concise and accurate information to our customers, business partners and internal customers.
• Quickly develop your knowledge of DAS products and policies to become an expert in assessing and identifying claims, and managing appointments of litigators and solicitors where necessary.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.