All Locations
Bristol
Vacancy Type
Permanent
First Response - Contact Centre

About The Role

We have a great new opportunity for a Contact Centre Advisor to join the team of a market leading insurance and legal services provider, ARAG UK.

Based in our Bristol office and within a short walk of Cabot Circus and excellent transport links close to both the City Centre and Temple Meads, you will be working in contemporary surroundings within a team of friendly, experienced advisors. This role offers excellent opportunities for career development and full training and support is offered from day one.

In this telephone based role, you will be responsible for handling calls and emails from our policyholders and business partners; providing assistance and information, and supporting our colleagues in our claims teams .This role is key to the smooth running of our broader claims environment and we are looking for applicants who have a passion for providing friendly, pro-active customer service with empathy and efficiency.

About You

We are looking for candidates that can demonstrate:

  • Great telephone and communication skills.
  • Experience of working within a team.
  • Attention to detail and accuracy.
  • Communicating at all levels to build relationships with customers, business partners and colleagues.
  • An aptitude to work with different computer, office equipment and telephony packages.
  • A commitment to providing good customer outcomes.

Working at ARAG UK;

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

  • 25 days holiday (pro rata)
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • Health cash Plan
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme 
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips
     
     If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It’s our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG UK are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it’s the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we’re committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG UK. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

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