Contact Centre Advisor

Location:
Bristol
Vacancy Type:
Permanent
Department:
First Response - Contact Centre
About The Role

We have a great new opportunity for a Contact Centre Advisor to join the team of a leading insurance and legal services provider, DAS UK Group in either our Bristol or Bedwas (South Wales) office.

In this telephone based role, you will be responsible for handling calls and emails from our policyholders and business partners; providing assistance and information, and supporting our colleagues in our claims teams. This role is key to the smooth running of our broader claims environment. We're therefore looking for applicants who have a passion for providing friendly, pro-active customer service with empathy and efficiency

Ideally you will have experience in a customer facing role such as retail or hospitality, or be a recent college leaver but regardless of your background, if you excel in delivering excellent customer service whilst remaining empathetic and resilient in a fast paced environment we would love to hear from you. 

Previous contact centre experience is not essential for this role as full training will be provided.
About You

We are looking for candidates who can demonstrate:

  • Great telephone and communication skills.
  • Experience of working within a team.
  • Good attention to detail and accuracy.
  • The ability to communicate at all levels to build relationships with customers, business partners and colleagues.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

Working at DAS;

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • Health cash Plan
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips.

At DAS we support flexible working and are happy to discuss flexible working options.

About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.