Technical Claims Manager (Employment Law)

Location:
Bristol
Vacancy Type:
Permanent
Department:
First Response - Claims
About The Role

DAS UK Group, a market-leading insurance and legal services provider, has an excellent opportunity for a Technical Claims Manager in Employment claims, which has arisen in our technical claims team.  As part of a global insurance group with our own law firm, we have experience, scale and strength, and an impressive portfolio of products and services. As such, DAS has been a renowned specialist in protecting businesses and individuals for over 40 years

The Technical Claims Manager has leadership and oversight of the technical capabilities of the claims proposition and performance for all products with a specialism in Employment claims.

The successful candidate will be responsible for monitoring and identifying claims leakage, spend, trends and pro-actively seeking areas for development and where customer outcomes could be improved. This role will require collaboration at all levels sharing knowledge, information and supporting business propositions regarding the technical aspects of the claims proposition to the relevant areas of the business, ensuring that all business areas are aware of trends, environmental and legislative impacts.

In this varied role, in addition to the above, your day-to-day duties will include, but will not be limited to:

  • Supporting the Head of Technical Claims to ensure that the claims proposition is market leading and provides great service and fair value for customers, whilst balancing the need to be financially prudent and commercially aware.
  • Identifying claim trends, risks and impact, providing technical guidance on appropriate initiatives to counter the situation.
  • Ensuring business and quality objectives are obtained by facilitating process improvement through open communication, root-cause analysis and fact-based decision making.
  • Overseeing complex and high risk claims, providing an escalation point for Manager, Team Leaders and Claims Technicians for key decisions and referrals outside of their claims licence.
  • Driving claims handling performance though auditing, coaching and appropriate technical oversight of claims and claims decisions. Identify potential ways to improve the claims handling process.
  • Providing technical input into training materials, technical training delivery and provide subject matter expertise when required.
  • Assuming ownership of technical claims, identifying business risks, customer outcomes risks and escalating or inquiring about risk management concerns to second line of defence.
About You

The ideal candidate will be able to demonstrate a high level of technical competence gained through working in a claims environment, or in employment law, idieally in conjunction with insurer, and will have excellent knowledge and understanding of legal principles, policy wording and market practice.

As well as technical experience and ability, we are looking for exceptional communicators with proven leadership skills, who are ambitious and forward looking to drive improvements and make a positive impact on the business. As this role will be evenly split between claims operations and liaising with teams in the wider business such as underwriting, sales, compliance and business support; relationship building and influencing skills are paramount to the role.

The successful candidate will demonstrate that they are outcome focused, self-motivated, enthusiastic and energetic with a passion for delivery. You’ll be motivated by the autonomy and scope to innovate within the role and empower others to perform at their best and improve.  Due to the nature of this opportunity, the successful candidate will be able to manage multiple activities and deadlines, and be tenacious in exceeding targets, whilst providing a high quality service to internal and external customers.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package, including:

  • 26 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips

 

 

 

 

 


About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.