Senior Second Line Engineer

Location:
Bristol
Vacancy Type:
Permanent
Department:
Business Intelligence
About The Role

DAS UK Group, a Legal Expenses Insurance business, has a great new opportunity for a Senior Second Line Engineer to join the IT Operations team in central Bristol. This role is key to supporting the delivery of a stable and compliant end-user computing infrastructure to employees and selected business partners.

The successful candidate will support the delivery of a stable and compliant service to end-users and selected business partners. The role holder will be accountable for analysis and implementation of second line support tickets. It will be the responsibility of the role holder to manage incidents and service requests logged through our CORE ITSM (IT Service management solution.) and work with colleagues in the IT Operations team for DAS Group. 

The ideal candidate will have at least 5 years’ experience in supporting and maintaining relevant technologies within a VMware – based Virtual Desktop Infrastructure (View vCentre, vSphere), detailed knowledge of Azure and be able to demonstrate experience in  technical support for hardware, software and networks technologies across the business – within the second line function, as well as liaison with 3rd line colleagues where needed. Work with the 1st line team to embed and expand on capabilities.

About You

This is a great opportunity to demonstrate your enthusiasm to stay up-to-date with industry trends and advances and to showcase a problem solving focus to provide exceptional delivery to all users of the EUC technologies. In addition, we are looking for applicants who can demonstrate:

  • Detailed Knowledge of Azure
  • Excellent communication skills
  • Experience in supporting a Windows 10 desktop estate
  • Experience in Windows Server 2012 and beyond, using Active Directory and other core networking technologies such as Group Policy Management, Ivanti and PowerShell
  • Accountability for project / change involvement including analysis/design and support to service acceptance
  • An ability to balance quality of output with pace by managing time effectively.

Whilst this is a full time, permanent position we support flexible working and are open to discuss flexible working options.

Please note that on occasion we may require this role to cover flexible working patterns, on call, providing cover and working remotely when necessary.

 

About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.