Second Line Engineer

Vacancy Type:
Business Intelligence
About The Role

DAS UK Group, a market-leading insurance and legal services provider, has an exciting opportunity for a Second Line Engineer to join the IT Operations team in central Bristol. This role is pivotal to supporting the delivery of a stable and compliant end-user computing infrastructure to employees and selected partners. Based in modern offices between Cabot Circus and Temple Meads station, we offer excellent transport links and flexible working opportunities.

In this key role, the successful candidate will support the delivery of a stable and compliant service to end-users and selected business partners. The role holder will be accountable for the oversight, triage and monitoring all first line support tickets raised (as well as involvement in fix activity). It will be the responsibility of the role holder to manage incidents and service requests logged through our CORE ITSM (IT Service management solution.) and work with colleagues in the IT Operations team for DAS Group. 

About You

This position would suit someone who ideally has at least 2 years’ experience in supporting and maintaining relevant technologies within a VMware – based Virtual Desktop Infrastructure (View vCentre, vSphere), experience of Azure and in providing appropriate technical support for laptops, desktops and mobile devices, whilst ensuring service levels are adhered to at all times.

We’re also keen to hear from applicants with a dedication to providing a great customer experience and who are able to inspire trust in relationships within the DAS UK Group and with external parties to facilitate the delivery of a stable and compliant end user computing infrastructure.

This is a great opportunity to demonstrate your enthusiasm to stay up-to-date with industry trends and advances and to showcase a problem solving focus to provide exceptional delivery to all users of the EUC technologies. In addition, we are looking for applicants who can demonstrate:

  • Working knowledge of Azure
  • Experience in supporting a Windows 10 desktop estate
  • Experience in Windows Server 2012 and beyond, using Active Directory and other core networking technologies such as Group Policy Management, Ivanti and PowerShell
  • An ability to balance quality of output with pace by managing time effectively.
  • Excellent communication skills

Whilst this is a full time, permanent position we support flexible working and are open to discuss flexible working options.

Please note that on occasion we may require this role to cover flexible working patterns, on call, providing cover and working remotely when necessary.


About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.