Customer Propositions Manager

Location:
Bristol
Vacancy Type:
Permanent
Department:
Underwriting
About The Role

DAS UK Group are seeking an innovative Propositions Manager to join our market-leading Legal Expenses Insurance business in central Bristol on a permanent basis. As part of a high-performing Marketing & Propositions team, this role will involve building insight driven business cases for new or enhanced propositions to our business partners, agreeing on requirements and ensuring a smooth delivery & implementation.

Taking responsibility for one or more product categories within DAS, the post-holder will work with the wider Client Services team to deliver promotional campaigns that resonate with audiences to drive sales and enhance the customer journey.

Further responsibilities of the role include:

  • Owning and maintaining the development plan for a particular product category, driving development progress through reporting to internal stakeholders;
  • Accountability for delivering customer-focused propositions that support the DAS UK Group corporate plan. Ensuring all new and existing products comply with both legal and regulatory requirements;
  • Managing the full product lifecycle, working closely with other key stakeholders across the business;
  • Responsible for planning and evaluating service delivery indicators including; pricing, product, promotion and retention benefits on all products across the portfolio;
  • Promoting the product portfolio to all audiences by working closely with the wider Client Services teams & DAS Business Partners to deliver innovative and engaging promotional campaigns that support commercial revenue objectives;
  • Managing spend within the annual proposition marketing budget, challenging spend required for each activity to ensure efficiency and effectiveness of spend to reach the defined goal;
  • Identifying operational improvement opportunities and proposing solutions on an on-going basis; and
  • Supporting with promotional campaigns focused on delivering new leads and nurturing current relationships (e.g. tenders, sales events, pitch presentations, sales collateral etc.).
About You

We’d like to hear from individuals with the following attributes and experience:

  • Experience working in a product management environment, with a good knowledge of FCA product governance requirements;
  • An ability to challenge existing assumptions and ways of doing things whilst actively looking for solutions;
  • Experience of successfully launching products known for innovation, customer centricity and delivered commercial growth;
  • Good leadership skills, in particular the ability to lead cross functional project teams and inspire high performance from colleagues;
  • A track record of high-level engagement with a broad range of stakeholders;
  • An ability to oversee all proposition activity to manage interdependencies;
  • Proven experience in delivering effective marketing communications to promote products to audiences;
  • Experience in assessing the market whilst identifying key opportunities; and
  • Excellent organisation skills with an ability to prioritise and project manage;

Working at DAS;

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package which will include:

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • Health cash Plan
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.