Business Support Administrator

Vacancy Type:
Fixed Term Contract
Customer & Legal Solutions
About The Role

DAS UK Group would like to introduce a new opportunity to join our Operational Support Team based in Bedwas (Caerphilly) as a Business Support Administrator on a 12 month Fixed Term Contract.

We are looking for enthusiastic, motivated and committed individuals to help us provide an efficient and exceptional service to all of our customers (internal and external), particularly around our claims and legal provision. As a key member of the team, you will be responsible for the management of all incoming correspondence as well as providing administrative assistance to the rest of the department to ensure work is processed to the appropriate quality standard in a timely manner.

This is an excellent opportunity for you to demonstrate your communication and relationship building skills, helping to ensure that information is communicated in a clear and commercial manner particularly when dealing with difficult customers.

About You

If you’ve had experience working in an office environment, preferably insurance or legal, although this is not essential, we’d like to hear from you! In addition, we’re looking for applicants who can demonstrate:

  • Great telephone and communication;
  • Good attention to detail with the ability to work off own initiative;
  • Knowledge of keyboard short codes and a good knowledge of Microsoft Office;
  • An ability to take instruction and impart/knowledge transfer to colleagues;
  • The ability to deliver high quality performance against challenging KPI’s and SLA’s; and
  • An aptitude to work with different computer, office equipment and telephony packages.
  • It is desirable but not essential if you’ve had experience of new claims entry and insurance policy validation.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package, including:

  • 25 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips

At DAS we support flexible working and are open to discussing flexible working options.

About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.