Business Process Improvement Manager

Vacancy Type:
Business Intelligence
About The Role

We have a new opportunity to join DAS UK Group. As part of a global insurance group with our own law firm, DAS UK Group is one of the UK’s leading specialist legal expenses insurer.

Reporting to the Head of Strategic Change, we are looking for a Business Process Improvement Manager who is able to utilise their experience and expertise to work alongside the DAS management team to identify, deliver and implement effective changes to control based processes within the business.

The successful candidate will be required to use their influence to deliver outcomes that meet company objectives and deliver cost efficient and effective processes which moves the business forward. In addition, the role holder will be responsible for the management and development of internal business analysts.

About You

We are looking for candidates who have experience of transformation and re-platforming and have worked within a change and risk framework. It’s important to us that the successful applicant understands good process builds in control and mitigates risks.

We’re keen to hear from process experts who understand the underlying business and activities and who can take a business with them as they implement fresh ideas.

Communication is key to this role and as such, we’re looking for someone who is able to adapt their style in order to engage with, and get buy in from stakeholders of various levels.

In addition to the above, we’re looking for applicants who are skilled and knowledgeable in all change management areas, who have risk management experience, and who can demonstrate:

  • Experience in research and analysis practices and methodology to baseline current and target state aligned to business strategies, goals and objectives – to deliver improvements;
  • Capability in conducting feasibility study and analysis – ensuring proposals are possible and meet goals of project/organisation;
  • An ability to identify cost, time and money resources associated with a proposed solution against tangible benefits it offers;
  • Workflow and controls analysis and compilation;
  • An ability to work in a fast-paced environment;
  • Experience working within an Agile environment;
  • Good attention to detail and an ability to deliver high quality written work and reporting; and
  • An Ability to prioritise workload and deliver to deadlines.


Whilst this is a full time permanent position, we are committed to supporting our employees to have a positive work life balance and are happy to discuss flexible working options.



About The Company
As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe and are dedicated to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career.  

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.