Principal Associate - Operations (12-Month FTC)

Location:
Bristol
Vacancy Type:
Fixed Term Contract
Department:
Litigation and Dispute Management
About The Role

DAS Law are excited to be recruiting for a Principal Associate in our Personal Injury department on a 12-month fixed term basis to cover maternity. As a critical part of the Personal Injury Leadership Team, this role will involve taking an operational lead on RTA, EL/PL fixed fee regime, Multi-track claims and damage-only motor claims litigation matters.

The role involves the monitoring of service standards, professional compliance obligations and client care, together with operational management within the department. Whilst the role does not have a direct fee earning responsibility, the role holder should have experience of personal injury claims handling.

Further responsibilities of the role include:

  • Line managing the Claims Support team, who service the central reception line for the law firm, administrative tasks, and are the initial customer facing team for all motor claims
  • Line managing the department’s Graduate Academy members
  • Responsibility for the department’s costs performance to include recruitment costs and driving improvements & efficiencies in case handling and reducing write-offs
  • Consulting and taking responsibility for driving change to claims handling models to improve efficiencies
  • Dealing with complaints at first tier and providing an appeal function under the company’s complaints procedure, acting as a referral point for resolving compliance queries and Code of Conduct issues
  • Taking the lead on complaint audits, analysing trends and delivering on recommendations to make improvements against root causes
  • Building strong relationships with business partners, attending quarterly review meetings as required, together with coordinating and delivering on business partner audit requirements
  • Building strong relationships with colleagues within DAS Legal Expenses, attending meetings to improve collaboration and efficiencies across the group, significantly in respect of non-personal injury claims, outsourcing, claims and marketing
  • Consulting and leading on a training plan for the department, taking responsibility for coordinating the training needs for all teams, liaising with the Group’s Learning and Development Team in relation to soft skills, whilst coordinating technical training separately
About You

We are seeking individuals with the following skills & experience:

  • A strong and effective leader of people with the ability to engage and motivate teams to achieve collective high performance
  • Strong technical experience in the analysis of MI, financial reporting and other reporting metrics
  • Technical knowledge of the claims handling process for non-personal injury claims and both FT and MT claims handling in EL/PL and motor claims
  • Experience of developing individuals to achieve their full potential, including tackling difficult people management issues where required
  • A commitment to mentor, coach and improve technical ability within the department
  • A proven track record of managing supplier relationships, tenders and financial reconciliation of those supplier accounts at an operational level.
  • Detailed knowledge of all regulatory issues, compliance and the Code of Conduct
  • Excellent working knowledge of case management systems/processes
  • Experience and ability to analyse P&L accounts and experience of making significant efficiency savings and managing cost/budgets
  • Excellent people skills and the ability to engage with business partners and key contacts within the Legal Expenses Insurer to achieve outputs

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment we will offer you generous remuneration and an attractive benefits package, including:

  • 26 days holiday with the option to buy up to a further 5 days
  • Company pension scheme with the option to increase contributions
  • Group Income Protection for all employees
  • Group Legal Protection for all employees
  • A choice of either European Motor Assistance or Home Emergency Assistance
  • Salary sacrifice benefits including Cycle scheme and season ticket loans
  • A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
  • Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK
  • The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
Whilst this is a full-time position, at DAS we support flexible working and are happy to discuss flexible working options.
About The Company
DAS Law is part of the DAS UK Group, which in turn forms part of the Ergo Group. We are therefore part of the world’s largest insurance group. Previously existing as a standalone law firm (CW Law) DAS Law was acquired by DAS UK Group in 2013 and is a key part of the Group’s strategy, forecast to provide year on year profitable growth within our 10 year strategy, which was agreed and commenced in 2016.

We have historically focussed on delivering legal services to customers solely via our Legal Expenses Insurance products, which provides a steady workload of litigated cases into the following teams that currently exist;

  • Personal Injury

  • Litigation & Dispute Management

  • Employment

  • Business & Commercial

Whilst this will remain a key part of our ongoing strategy, with the full support of our shareholders we have big ambitions to grow DAS Law as an independent income generating law firm and a major player in the legal market. We will do this by building on our existing relationships and reputation to grow new and sustainable income revenue streams that will allow us to expand the services we offer our customers.

We believe these are exciting times for DAS Law as part of the wider DAS UK Group and we are looking for likeminded individuals who share our ambition to make our high quality legal solutions accessible and affordable.

You can expect to join an organisation that will challenge and develop you to progress your career in ways that traditional law firms cannot. We are also committed to supporting continued professional development and promote both internal Training Contracts and alternative routes to qualification (CILEX).

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.