Key Account Manager

Vacancy Type:
About The Role

We are currently recruiting for a Key Account Manager to manage and develop relations with strategically important clients. This role will be responsible for increasing premium income and profitability delivered by the allocated Key Accounts and new business prospects. As the Key Account Manager you will be the lead contact point for our Key Account clients and responsible for managing all aspects of the relationship.

As a Key Account Manager you will:

  • Develop and maintain secure and trusted relationships with allocated accounts;
  • win, retain and grow business in line with the Business Plan;
  • develop robust and compelling account plans that are agreed and worked upon by all parties;
  • identify opportunities to develop and enhance relationships with the allocated accounts to ensure that the maximum commercial values is extracted;
  • develop propositions that demonstrate our market leading position and present the Company as the Legal Expenses Insurance market of choice;
  • monitor the performance of each account on an ongoing basis to ensure delivery against contractual agreements and Company profitability targets;
  • work closely with internal stakeholders to ensure service standards are met and that the expectations of all parties are met;
  • ensure accounts are aligned with our values and our approach to sales; you will need to have the knowledge to sell our products appropriately and provide adequate oversight in order to meet minimum regulatory standards and our strategic objectives;
  • maintain SWOT analysis for each account to ensure we fully understand their business and to put ourselves in a secure position to retain, grow and win accounts;
  • work with all areas of the business to ensure that plans and strategies for each Key Account are shared and implemented;
  • work with the Business Development Managers making sure that the requirements are clearly communicated, monitored and that each objective is measured;
  • work closely with fellow stakeholders to deliver relevant and consistent MI that meets the account requirements;
  • ensure regular business reviews take place with accounts and that key stakeholders from all parties are engaged;
  • effectively negotiate with accounts within agreed tolerances and in line with defined strategies;
  • present deals and opportunities to the business that are in line with our appetite, values and strategic ambitions;
  • ensure all deals include due attention to the underwriting disciplines and expense requirements of the business;
  • effective use of Salesforce as a CRM tool and professional standard reporting where appropriate that ensures stakeholders at all parties are kept informed of developments with each account; and
  • assume ownership of strategic or business risks, escalating or inquiring about risk management concerns to second line of defence.
About You

As a Key Account Manager you will be proactive and innovative and have:

  • A thorough understanding of Broker channel;
  • the ability to build effective relationships;
  • demonstrable experience of account planning and management;
  • effective negotiation skills; and
  • experience of stakeholder management.
About The Company

As a market leader in the Legal Expenses Insurance market we have undergone rapid growth in recent years.

Thousands of businesses, motorists and individuals defend or pursue legal action each year safe in the knowledge that DAS are paying their legal bills. We have always been aware that it is the people that really make it happen; the quality of our people defines the quality of the company and the standard of service we offer.

DAS who are owned by the ERGO Insurance Group, one of the major insurance groups in Germany and Europe hold the coveted Investor In People award, demonstrating our dedication to the development of the best staff in the industry. At DAS, we don’t simply talk about our values they are at the heart of everything we do. They guide us with the way that we work and provide the framework for how we do business. ‘Doing the right thing’ is central to our behaviour – from building  trust, being accountable, putting our customer at the heart of everything that we do which we believe drives performance

We believe it is an exciting time to join DAS. You can expect an organisation that will challenge and develop you to progress your career as evidenced by our Gold Investors in People (IiP) Accreditation.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer an extremely generous reward and benefits package.

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